FAQ

Pre-sales questions

1. How can I purchase your program?
2. Can I install a single license of MailMachinePRO on multiple websites?
3. Will I get the source code for MailMachinePRO if I purchase your program?
4. What is the difference between MailMachine and MailMachinePRO?
5. If I buy MailMachinePRO, will I get upgrades for free?
6. If I buy MailMachinePRO, will you install the program for me?
7. I tried to use the online demo but was unable to send mail.
8. What are the minimum requirements to run MMPRO on my server?
9. Can I install your program in a mysql database currently used by other installed programs?
10. My webhost has policies that prohibit us from using any mailing list programs. I need to find a new host. Are there any webhosts that you recommend?

Support Questions

1. How Does MailMachinePRO send my newsletters?
2. What are e-mail parameters and how do I use them?
3. How do recipients choose between text and HTML e-mails?
4. How does MailMachinePRO handle bounced e-mails?
5. Can I assign multiple administrators to MailMachinePRO?
6. Can I send e-mails in batches and then wait for a bit and send more?
7. How do I make the cconfig.php, uploadedfiles folder, backup folder, and images folder writeable by PHP?
8. What is the default username and password? I can't login!
9. I went to import my mailing list database and noticed that my database's format is different from the format required by the program. What can I do?

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Pre-sales questions

1. How can I purchase your program?
We currently accept Visa, Discover, American Express, and Paypal as means of payment. If these methods of payment do not work for you, please contact us at sales@mailmachinepro.com and we will arrange an alternate method of payment.

2. Can I install a single license of MailMachinePRO on multiple websites?
No. Only one copy of Mail Machine Pro can be installed on one website/domain per license. If you are interested in obtaining more copies of MailMachinePRO, please contact us at bulklicensing@mailmachinepro.com

3. Will I get the source code for MailMachinePRO if I purchase your program?
Absolutely! The full source code will be given to you at the time of purchase.

4. What is the difference between MailMachine and MailMachinePRO?
The differences between the two programs are best explained on our features page. There you can see a direct comparison of the two products and take a complete feature tour of MailMachinePRO.

5. If I buy MailMachinePRO, will I get upgrades for free?
You will be provided free updates for six months from the date of purchase. After the initial six months, an update package will be available for a very nominal fee. In addition, any updates that fix a bug/or security issue will be provided at no cost for the life of the program.

6. If I buy MailMachinePRO, will you install the program for me?
Complementary installation of MailMachinePRO is included in the price of the program. Because this is complementary, please allow us 48 hours if you wish to take advantage of this service. In order to complete installation in a timely manner, we ask that you e-mail us the following information to compinstall@mailmachinepro.com

MySQL Database Server:
MySQL Database Name:
MySQL Database Username:
MySQL Database Password:

FTP Hostname:
FTP Username:
FTP Password:

7. I tried to use the online demo but was unable to send mail.
Sending mail has been disabled for security/abuse reasons.

8. What are the minimum requirements to run MMPRO on my server?
In order to use Mail Machine Pro, you will need the following available on your web server:

* PHP 4.3+
* MySQL 3.23 +
* Cron Jobs (optional)

Please Note: Cron jobs allow you to schedule tasks on the server that hosts your web site. Without cron job functionality, you will not be able to schedule automatic backups of the mailing list or send out mailings at scheduled times. To use the bounced e-mail management feature of the program, you must be able to pipe e-mails through a .php file. If you have any questions as to whether or not the program will work on your server, please don't hesitate to contact us.

9. Can I install your program in a mysql database currently used by other installed programs?
Yes, you can. You do not need a separate mysql database just for MailMachinePRO. In fact, we created the install program with this very issue in mind. All database tables are setup with a mailmachine_ prefix to distinguish themselves from other tables in the database.

10. My webhost has policies that prohibit us from using any mailing list programs. I need to find a new host. Are there any webhosts that you recommend?
Yes, we do! Please follow this link.

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Support Questions:

1. How Does MailMachinePRO send my newsletters?
Sending newsletters is done using the php mail() function. Users also have the ability to send mail through their SMTP server.

2. What are e-mail parameters and how do I use them?
The term "e-mail parameters" refers to the information that is collected from the user when he/she signs up for your mailing list. You can use this user-specific data when sending newsletters by entering in the following variables in your message:

~~EMAIL~~
~~NAME~~
~~LASTNAME~~
~~ADDRESS1~~
~~ADDRESS2~~
~~CITY~~
~~STATE~~
~~ZIPCODE~~
~~PHONE~~
~~FAX~~
~~CUSTOM1~~
~~CUSTOM2~~
~~CUSTOM3~~
~~CUSTOM4~~
~~CUSTOM5~~

Below is an example of how you would use them.

This is how the message would be received by the user:

3. How do recipients choose between text and HTML e-mails?
Messages sent with MailMachinePRO are sent using the MIME sending format, meaning that the end user's e-mail client determines how the message is viewed. If the e-mail client supports HTML language, the message would be displayed in HTML.

4. How does MailMachinePRO handle bounced e-mails?
MailMachine Pro handles bounced e-mails by tracking them, and if they exceed a certain limit(defined by you in the administration control panel), purging them from the e-mail list.

5. Can I assign multiple administrators to MailMachinePRO?
You can assign multiple administrators by logging into the main control panel using your "admin" username and your unique password. From there, you would click "Users"->"Add New" and enter in the specific information for the new mailing list administrator.

6. Can I send e-mails in batches and then wait for a bit and send more?
Absolutely, MailMachinePRO has the ability to send X number of messages, then wait X number of minutes before sending more messages. These settings can be defined by logging into the main control panel using your "admin" account, and going through the following sequence: "Admin Options"-> checkmark the "Send Mail in Batches" option, and enter in your mailing preferences. Please make sure that the "Use SMTP" option is not checked.

7. How do I make the cconfig.php, uploadedfiles folder, backup folder, and images folder writeable by PHP?
To change the permissions for the above files and directories to write for all, you can log into your web server via FTP and set the directory and file permissions to 777.

8. What is the default username and password? I can't login!
The default username and password after initially installing your copy of MailMachinePRO is username: admin and password: admin It is recommended that after logging into the control panel, you change the password to something only you will remember. You can do this by clicking on "Change Password."

9. I went to import my mailing list database and noticed that my database's format is different from the format required by the program. What can I do?
We have created a program specifically to convert your existing database information over to the program's format. You can request that we send this program to you with instructions on how to use it. Or, you can send us your database and we will convert your database for you free of charge!

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